Mosmovape provides a quality warranty period of 24h from the date of purchase to all distributors and wholesalers. Our warranty policy applies only to those customers who purchase authentic Mosmovape products. If you have purchased the fake product, all support and warranty issues should be directed to your direct dealer.
How to submit a warranty claim
Please contact the store where your device was purchased, and keep your proof of purchase well in case of needing warranty service.
Before you submit a warranty claim, please make sure that you have the following: 1. Date of purchase is within the 24h Warranty Period 2. Copy of receipt or proof of purchase 3. Videos or pictures to show product issues explained clearly
Note: If your complaint is not handled properly, please send an email to the Facebook page Mosmovape Tech Support(https://www.facebook.com/MosmovapeTechSupport), and then we will assist you to contact a local retailer for your after-sales service.